988wim is committed to handling your personal data with care and transparency. This Policy explains exactly what we collect, why we collect it and how you can control it.
Last updated: 2026 | Effective immediately upon publication
We collect registration details, identity documents, transaction records, device and usage data, and communications history — all strictly for the purposes described in this Policy and no others.
All data on the 988wim Platform is transmitted over 256-bit TLS encryption. Access to personal data is restricted to authorised personnel only, and we apply technical and organisational safeguards aligned with industry standards.
We do not sell your personal data. Data may be shared with payment processors, KYC verification providers, fraud detection services and regulatory bodies only as described in this Policy and only to the minimum extent necessary.
You have the right to access, correct, port and — in certain circumstances — request deletion of your personal data. You may also object to or restrict certain processing activities. See Section 9 for how to exercise these rights.
988wim uses essential, functional and analytics cookies to operate the Platform and improve user experience. You can manage cookie preferences through your browser settings. We do not use cookies to build profiles for sale to advertisers.
You may receive promotional emails or messages if you have opted in. You can withdraw consent and unsubscribe at any time by contacting support or using the unsubscribe link in any marketing email we send you.
This Privacy Policy (the "Policy") sets out how 988wim (the "Operator", "we", "us", "our"), operating the online gaming and sports betting platform at 988wim.cam (the "Platform"), collects, processes, stores and protects the personal data of its registered users and visitors (collectively "Users", "you", "your").
988wim takes data privacy seriously. We recognise that users of our Platform — including players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and beyond — entrust us with sensitive personal and financial information. This Policy explains in plain, transparent terms how that information is handled, what your rights are and how to exercise them.
By registering an Account on the Platform, accessing any part of the Platform's services, or otherwise interacting with 988wim, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.
Jurisdiction Note: This Policy is governed by the data protection laws applicable in the Operator's licensing jurisdiction. 988wim does not represent that this Policy satisfies the requirements of the Personal Data Protection Bill or any other proposed or enacted Pakistani data protection legislation. Users are responsible for understanding the data-related laws applicable to them in their own jurisdiction.
988wim collects personal data through multiple channels in the course of operating the Platform. The categories of data we may collect are summarised in the table below:
| Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Full name, date of birth, email address, residential address, username | Provided by you during Account registration |
| Identity & KYC Documents | CNIC (both sides), passport data page, proof of address, selfie / liveness check | Uploaded through the Platform's secure verification portal |
| Financial Data | Deposit and withdrawal transaction records, payment method identifiers (e.g., masked account or wallet references), PKR balance history | Generated through your transactions on the Platform |
| Usage & Behavioural Data | Game session logs, bet history, pages visited, time on Platform, feature interactions | Collected automatically via server logs and analytics tools |
| Device & Technical Data | IP address, browser type and version, operating system, device identifiers, screen resolution | Collected automatically when you access the Platform |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Provided by you when contacting support or submitting queries |
| Marketing Preferences | Opt-in / opt-out records for promotional emails and platform notifications | Recorded from your Account settings and communications interactions |
We do not intentionally collect Special Category Data unless legally required for specific regulatory purposes such as responsible gambling monitoring. We do not collect data from persons we know to be under the age of 18.
988wim processes your personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:
The majority of data processing on the Platform is necessary for the performance of your Account agreement — including registration, identity verification, deposit and withdrawal processing, game participation and customer support. Without this processing, we cannot provide the Services.
We are required to process certain categories of personal data to comply with legal obligations applicable to the Operator, including Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations, gaming licence conditions, and KYC requirements mandated by our licensing authority.
We process data for fraud detection, Platform security monitoring, responsible gambling analysis and internal business analytics where these purposes are in the Operator's legitimate interests and do not override your fundamental rights and freedoms.
Where processing is based on consent — principally for optional marketing communications — we will obtain your explicit opt-in before sending such materials. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
988wim uses the personal data we collect for the following specific purposes:
No Data Selling: 988wim does not sell, rent or trade your personal data to any third party for that party's own marketing or commercial purposes. Where data is shared externally, it is strictly on a need-to-know basis as described in Section 6.
988wim may share your personal data with the following categories of recipients, strictly for the purposes described and subject to appropriate contractual data protection safeguards:
We engage third-party companies to perform specific functions on our behalf, including:
We may disclose personal data to our licensing authority, financial intelligence units, law enforcement agencies or other governmental bodies where we are legally required or compelled to do so, or where we believe disclosure is necessary to prevent or investigate fraud, money laundering or other criminal activity.
In the event that 988wim undergoes a business restructuring, merger, acquisition or sale of assets, personal data held by the Platform may be transferred as part of that transaction. We will notify affected users where required by applicable law before their data is transferred to a new controller with materially different privacy practices.
Under no circumstances does 988wim sell, lease or otherwise commercially exploit your personal data for the benefit of third parties outside of the service-delivery arrangements described above.
988wim retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following general retention principles apply:
| Data Category | General Retention Period |
|---|---|
| Account registration and KYC documents | For the duration of the active Account, plus a minimum of 5 years following closure (or as required by licensing conditions) |
| Transaction and financial records | Minimum 5 years following the transaction date, consistent with standard AML retention requirements |
| Support and communications logs | Up to 3 years following the last interaction, unless subject to an ongoing dispute or legal hold |
| Usage and behavioural analytics | Up to 2 years in identifiable form; anonymised aggregates may be retained indefinitely for statistical purposes |
| Marketing consent records | For the duration of the opt-in period, plus 1 year following withdrawal of consent |
Where retention is required by law or regulatory obligation, we will retain the data for the legally prescribed minimum period regardless of any erasure request received under Section 9.
988wim implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include, without limitation:
Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. 988wim cannot guarantee absolute security of your personal data. In the event of a data breach that poses a high risk to your rights and freedoms, we will notify affected users as required by applicable law.
Your Responsibility: You are responsible for keeping your Account credentials — including username, password and any two-factor authentication codes — confidential. Never share your login details with anyone. 988wim staff will never ask for your password. If you suspect your Account has been compromised, contact support immediately.
Subject to applicable law and the specific legal basis under which your data is processed, you have the following rights in relation to your personal data held by 988wim:
You have the right to request a copy of the personal data we hold about you, together with information about how it is processed, who it has been shared with and the retention period applied.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You can update basic profile information through your Account settings, or contact support for changes that require staff action.
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where the data has been unlawfully processed. This right is subject to exceptions — including where retention is required by law, by our AML obligations, or where the data is needed to defend legal claims.
You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing and we are assessing whether our legitimate interests override yours.
Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.
You have the right to object at any time to processing of your personal data based on legitimate interests, including profiling carried out on that basis. You also have the right to object at any time to processing for direct marketing purposes, at which point we will cease that processing without delay.
To exercise any of the rights described above, please contact our support team via live chat or by email at [email protected]. We will respond within a reasonable period and in any event within any timeframe required by applicable law. We may need to verify your identity before processing your request.
The 988wim Platform uses cookies and similar tracking technologies to operate core functionality, remember user preferences and gather anonymised analytics data. Cookies are small text files placed on your device when you visit the Platform.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, security tokens, login state, fraud prevention. The Platform cannot function without these. | No — required for Platform operation |
| Functional | Remembering user preferences such as language settings, display options and responsible gambling limit states. | Yes — via browser settings (may affect experience) |
| Analytics | Aggregated usage data used to understand how users navigate the Platform, identify technical issues and inform product improvements. Data is anonymised before analysis. | Yes — via browser settings |
You can control and delete cookies through your browser's privacy and security settings. Disabling cookies may affect the functionality of the Platform — in particular, strictly necessary cookies cannot be disabled without preventing core Platform features from operating. Please refer to your browser's help documentation for instructions on managing cookies.
We do not use advertising cookies or cross-site tracking cookies to build profiles for third-party marketing networks.
The Platform is strictly restricted to adults aged 18 years or above, or the higher minimum age required by the Operator's license jurisdiction. 988wim does not knowingly collect or process personal data from individuals under the required minimum age.
Age verification is a mandatory step in the Account registration and KYC process. Where the Operator becomes aware that personal data has been collected from an underage individual — through a KYC outcome, a parental complaint or any other means — we will:
Parents and guardians who share devices with minors are strongly advised to use parental control software to restrict access to online gambling platforms, including 988wim.
988wim operates internationally. Your personal data may be transferred to, and processed in, countries outside the jurisdiction in which you are located — including countries that may not provide an equivalent level of data protection to that in your home jurisdiction.
Where such transfers occur, the Operator ensures that appropriate safeguards are in place, which may include:
You may request further information about the specific safeguards applied to any cross-border transfer of your personal data by contacting support.
988wim reserves the right to update, amend or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our business operations or the nature of data processing activities on the Platform.
Where amendments are material — meaning they significantly affect how your personal data is used or your rights in relation to it — we will endeavour to notify registered users via the email address associated with their Account, and will publish the revised Policy on this page with a new effective date.
Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy. We recommend reviewing this page periodically. If you do not accept an amendment, you should cease using the Platform and may close your Account by contacting support as described in our Terms & Conditions.
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by 988wim, please contact us through the following channels:
Live Chat: Available 24 hours a day, 7 days a week via the Platform interface.
Email: [email protected]
Response Language: English (Urdu assistance available on request).
Response Timeframe: We will acknowledge your request promptly and aim to resolve it within a reasonable period consistent with applicable legal requirements.
Please do not send copies of identity documents, financial records or other sensitive personal data to the email address above unless specifically instructed by our support team using a verified secure link. All KYC document submissions must be made through the Platform's dedicated HTTPS verification portal only.
If you are not satisfied with our response to a privacy-related complaint, you may have the right to lodge a complaint with a supervisory authority in the jurisdiction applicable to the Operator's data processing activities.
Our support team is available around the clock to address any privacy concern, data access request or erasure query. You can also review our Terms & Conditions or visit the FAQ for further guidance.
18+ only, or the higher minimum required by the operator/license jurisdiction. Please gamble responsibly. Local laws may restrict gambling.